The company’s management and employees will provide service to the company’s customers with quality ensured by performing all activities according to customer requirements and applicable laws and regulations, while being involved in the continuous improvement of the quality system and customer satisfaction.
The company’s management and employees will assess the company’s ability to meet the technical requirements of each customer and will offer appropriate solutions to ensure customer satisfaction while avoiding wastage of resources and/or means.
Managers and employees at all levels will be aware of the quality policy and will be guided on its implementation, each within their area of responsibility. The management will encourage and act to increase the involvement of managers and employees in identifying problems during execution and in finding solutions.
The company’s management will maintain a continuous and ongoing process of monitoring and improving execution processes through records of complaints and exceptional events, problem analysis, and implementation of solutions and prevention of recurrence, as well as risk and opportunity management.
The management will allocate the necessary resources for the continuous and ongoing implementation and operation of the quality management system according to the requirements of ISO 9001:2015 and will ensure effectiveness through quality system reviews and compliance with the quality policy within periodic management reviews.
Once a year, the company’s managers are responsible for communicating and explaining the policy lines to all employees at different levels through internal training or policy dissemination. Managers will ensure that the policy is known and understood by the company’s employees.
